Shipping policy

 

Shipping Policy - Engraved By Light

At Engraved By Light, we take pride in delivering an exceptional shopping experience to our valued customers. Our shipping policy is designed to ensure timely and secure delivery of your orders. Please read the following shipping details carefully:

  1. Processing Time:

    • Custom Engravings: As each personalized item is crafted with utmost care, please allow 3-5 business days for order processing and engraving.
    • Premade Designs: For ready-to-ship items, orders are processed within 1-3 business days.

  2. Shipping Methods:

    • We offer standard shipping for all orders, ensuring reliable delivery to your doorstep.
    • Expedited shipping options are available for a faster delivery if you need your order in a hurry.

  3. Shipping Rates:

    • Shipping rates are calculated based on the total weight and destination of the package. The shipping cost will be displayed during the checkout process.

  4. Shipping Destinations:

    • We currently offer shipping within the United States. International shipping may be available in the future; stay tuned for updates.

  5. Tracking Information:

    • Once your order is shipped, you will receive an email notification containing the tracking information, allowing you to track your package's journey until it reaches you.

  6. Delivery Time:

    • Standard shipping within the United States typically takes 3-7 business days from the date of shipment.
    • Expedited shipping options are available for faster delivery, depending on your location.

  7. Order Tracking:

    • You can track your order's status and shipment location through our website's Order Tracking page.

  8. Order Modifications:

    • Any modifications to your order, including shipping address changes, must be requested within 24 hours of placing the order. Please contact our customer support team for assistance.

  9. Shipping Delays:

    • While we strive to meet estimated delivery times, please note that unforeseen circumstances such as weather conditions or carrier delays may affect shipping times. We appreciate your patience and understanding.

  10. Missing or Damaged Items:

    • In the rare event of a missing or damaged item during transit, please contact our customer support team immediately. We will promptly investigate the issue and provide a suitable resolution.

For any further inquiries or assistance regarding shipping, please don't hesitate to reach out to our dedicated customer support team at grant@engravedbylight.com. We are here to ensure your shopping experience with Engraved By Light is delightful and hassle-free.

Thank you for choosing Engraved By Light, where craftsmanship meets technology to bring your visions to life!